Summary
The Department/Service Area Director enables people to specialize as a center of excellence leader or domain expert that's accountable for the successful mission of a service offering, industry, domain, or account. Director accountability typically includes meeting marketing, sales, recruiting, and delivery expectations per quality, revenue, margin, team and client satisfaction metrics.
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E.g., Director of DevOps, Director of Front-end Services
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Expectations
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Be polite, yet assertive in owning the service area
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Accountable for defining and executing the service area career journey
Accountable for recruitment, retention, and staffing of service area operations
Accountable for attending and encouraging team member participation in recurring Team Empowerment meetings
Validated by attendance and discussing team-related concerns/suggestions with Team Coach prior to the Team Empowerment meetings
Accountable for at least quarterly service area retrospective and outcomes sharing with relevant people
Accountable for the service area's delivery improvement program
Validated by identified certified technical managers
Accountable for grooming and executing service area backlog
Validated by the regular and reasonable completion, review, or cancelation flow of program and task activities
Regularly participate in career development activities
Accountable for at least monthly conversations, feedback, and recognition for self and managed team members
Validated by 1-1s held, performance management task completion, and Officevibe feedback being acknowledged
Accountable for at least quarterly self and managed team member performance reviews
Responsible for obtaining own relevant role certifications, within a year of accepting this role
Responsible for actively demonstrating Axelerant core values
Nice to Have
Actively contributing to Drupal or other open-source projects
Coachable leadership and presentation skills
Experience providing technical consulting and support