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For example, how differing technology departments align despite being part of the same engagement. Or, beyond a director and project manager being two distinct leaders team members connect with, we’ve coaches, mentors, skip-levels, executives, etc. As such, we’ve unintentionally created overlaps and discomfort since we’ve not been explicitly clear about the requirements or relevance of those interactions.

We’re part of a promising trend.

We’re part of a 15-year modern business trend to bring operations agility, and people care to the forefront of management. Many companies wanting more than the usual ran into similar people reporting and supporting challenges at our size.

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Between March 2022 and October 2022, Axelerant will evolve its organizational structure. The advantage of doing so allows greater ownership and specialization, collaboration over siloing, and better reporting and career conversations outcomes.

What changes?

Our restructuring reflects our goal to enhance the customer experience better and empower team members through a cross-functional delivery operating model. This model clarifies relationships and denotes expansion to help team members know how they fit in plus mutual expectations and support their success.

How groups relate to each other

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As part of the updated organizational structure, we are introducing these business operation entities:

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• Workstream Management (WSM)–a team within the Global Delivery Management Group. Workstream Management aligns by engagement types–staffing, support, etc.–to provide leadership, optimization, and oversight within an engagement.

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How do I fit in?

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The Global Office of COE, facilitated by Sreenivasan, is the leadership group of Delivery, Technology, and future COEs collaborating to align, manage, and prioritize initiatives of the COE backlog to ensure Axelerant’s desired Customer Experience is empowered through the Global Delivery Management Group.

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Other team member placement is by recommendations from the Services and Centers of Excellence leaders who help determine what is suitable for Axelerant.

Who are my reporting managers?

Delivery team member reporting managers

For team members of the Delivery Teams group, we’ve two managers having distinct responsibilities to prevent overlap and team member confusion.

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The career manager will typically be a relevant technical workforce manager and not change over time as they are invested in mapping you to meaningful career opportunities.

Operational team member reporting manager

For all other operational roles at Axelerant, team members will generally have one reporting manager who helps them understand organizational or group intent and desired outcomes, including prioritization. E.g., collaboratively plan and assign the work, monitor progress, give feedback, mentor, measure performance, suggest coaching or training of behavioral and functional skills, etc.

What does an engagement team look like?

Engagement teams typically consist of an account manager, project manager, a lead, and team members. Engagement leads and team members are assigned based on skills, capability, and availability by the Workforce Management team to create cross-functional groups.

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How do I benefit?

Clearer reporting manager responsibilities

Your reporting manager will guide what you’re working on. Your career manager will support enhancing your career capabilities. And when more assistance is needed, coaches are called upon for relevant behavioral or functional skills training.

More growth opportunities

By breaking down functional-based service areas, centers of excellence provide for the emergence of programs to own specific capabilities or domains within. Such as Drupal migration, test-driven development, etc. Therefore, new role openings will become available for your application when relevant. as needs arise

Unified efforts

The Global Office of COE intends to ensure Customer Experience alignment across all areas. All relevant COE leaders will regularly meet as the Global Office of COE to proactively review Axelerant’s delivery efforts for areas of concern and opportunity. The Global Office of COE is accountable for setting service level expectations plus ensuring escalations and overcoming risks.

Further, direct lines of communication between Sales and Services will provide quicker insights into customer-driven concerns and opportunities. Plus, help internal awareness, align groups, and improve service expectations.

Glossary

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