Account Manager

The Account Manager owns the Customer’s journey with Axelerant.

Area Leader

The leader or manager of a group is accountable for that area with oversight of Team Members.

Center of Excellence

A center of excellence (COE) is a future-focused entity that provides leadership, best practices, research, support, or training for a focus area. This group offers expertise in a specific subject area, standardizes best practices for wide-scale adoption, and provides thought leadership & direction in their area of expertise. 

Example: COEs within Axelerant are Design, Delivery, and Technology (encompassing Drupal, WordPress, Frontend, Javascript, Quality Engineering, etc.).

Coaching

The Coaching team facilitates engaged relationships, personal growth-driven choices, and safe conversations within Axelerant’s culture.

Community & Contributions Team

Responsible for leading and managing community and open-source contributions.

Delivery & CX Operations

Operational support on delivery-oriented tasks to the workstream management group

Delivery Team Member

Any individual working as part of an engagement team working to deliver value to clients for the relevant service offerings through different engagement types

Engagement (People Operations)

The Engagement team is accountable for welcoming people to Axelerant, ensuring they stay highly engaged, and delivering through harmonious operations.

Global Delivery Teams

Any team working to deliver value to clients for the relevant service offerings through different engagement types (managed staff aug, managed project, managed support) 

People Support

A group of individuals working to support people management through functions such as administration, coaching, engagement, performance management, and recruitment

Performance Management

The Performance Management team ensures holistic feedback to keep team members moving forward.

Research & Development Team

Responsible for building differentiators that aid Axelerant in doing business. The following is an inexhaustive list of such differentiators.

• Evaluate and advocate essential practices in the industry to optimize software development, e.g., CI, automated testing, etc.

• Accelerators that speed up feature development.

• Platforms and tooling to speed up development activities.

• Prototypes and PoCs that aid in marketing or improving community presence.

• Applications and frameworks to aid development teams or any other strategic requirement.

Salesperson

The Salesperson is associated with an account type or domain.

Services

Services have associated rate cards, pre-sales support, and consultancy. This is the entry point for all customers looking to engage with Axelerant. 

Training & Knowledge Management Team

Owns the training initiatives and knowledge development of all Global Delivery Team members. Maintains and delivers a training curriculum. It also includes organizing knowledge-sharing activities such as webinars, show-and-tells, learn-clubs, and similar formats.

Workforce Management

A group of individuals consisting of workforce managers, specialists & partner managers working to support workstream management primarily to maintain capacity and utilization. This group aligns on long-term career goals, training needs, and overall fitment to projects for delivery team members. Often defines recruitment requirements.

Workstream Management

A group of program leads and tech leads driving overall program strategy and overseeing execution and implementation of projects within a program. Responsible for enabling the project teams to use the accelerators, platforms, and tools it advocates or builds. These teams would most likely use the interaction mode of collaboration or facilitation.