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Effective communication
Active listening skills
Active listening refers to a communication skill that involves fully focusing on and understanding the speaker's message. It is a technique that involves not only hearing the words being spoken but also paying attention to the speaker's body language, tone of voice, and other nonverbal cues. Active listening involves giving the speaker one's full attention and engaging in a dialogue that shows that you are interested in understanding their perspective. This type of listening requires the listener to refrain from interrupting, asking questions to clarify points, summarizing what was said, and providing feedback to the speaker. The goal of active listening is to create a safe and comfortable space for the speaker to communicate, while also allowing the listener to fully comprehend and retain the information being shared.
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