Productivity–Integrate all the pieces for true productivity.
Senior business managers Directors connect team members and their managers to organizational strategy and provide clarity to the strategy makers for what team members can accomplish. A senior business manager Director doesn’t tell team members what to do but acts as their manager’s guide in understanding efforts to deliver the company’s products and services.
The senior business manager Director is an organization’s first genuine leadership level because intent and context matter more than tasks. Also, this level signifies the formal development of a company’s future leadership.
The following four skills are essential for the senior business managerDirector:
Selecting, coaching, mentoring, and training capable managers of others
Holding first-line managers accountable for managerial work
Deploying and redeploying people and resources among groups
Managing the boundaries that separate groups that report directly and with other parts of the business
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Director Core Skills
Attribute | Responsibility/Accountability |
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Business/Financial Results | Understanding of financial impact of decisions Ability to think tactically and strategicallv Able to think in terms of functional sustainabilitv rather than short-term wins Must know how to read and interpret market data and competitive response Cross-boundary thinking
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People Development | Ability to select and assess First-Line Managers Ability to empower managers Coaching direct reports and mentoring others Ability to lead team learning events
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Management | Three to five vears of managerial experience Operational planning expertise/ experience Ability to anticipate and avoid operational problems Ability to problem solve at the root cause level Ability to make and communicate hard decisions and courage to stay the course Ability to manage managers
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Leadership | Ability to translate function strategy into sub-function's plan Ability to lead and manage change Setting standards for management performance Confident in a leadership role Respectful of others, accepting/ adapting to local culture Articulate communicator and effective listener at all lavers Cross-functional team building
| Relationships | Build relationships to improve results Ability to understand what drives peers in other functions Knowledge of the contributions of all functions Well read in current events Understands the greater good Abilitv to develop win/win solutions
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Growth & Innovation | Learn from mistakes Intellectual curiosity Open-minded and tolerant of difference Willingness to experiment and try new methods Experience in implementing innovation without disruption Process improvement skills
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Social Responsibility | Ability to disseminate and enforce health, safety and & environment policy Balanced judgment of impact and cost of programs Ability to implement quality, safety and health improvementsFull knowledge of company's policies
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Scope of Revenue | ≤ $2M |
Behavior Model Expectations Level
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4
Attribute | Responsibility/Accountability |
|---|
Autonomy | Works under |
broad direction. Work is often self-initiated. Is fully responsible for meeting allocated technical and/or group objectives. Analyses, designs, plans, executes and evaluates work to time, cost and quality targets. Establishes milestones and has a significant role in the assignment of tasks and/or responsibilitiesgeneral direction within a clear framework of accountability. Exercises substantial personal responsibility and autonomy. Uses substantial discretion in identifying and responding to complex issues and assignments as they relate to the deliverable/scope of work. Escalates when issues fall outside their framework of accountability. Plans, schedules and monitors work to meet given objectives and processes to time and quality targets. |
Influence | Influences |
organisation, , partners and peers on the contribution of own specialismand partners at account level. Makes decisions which |
impact assigned work, i.e. results, deadlines and budget. Has significant influence over the allocation and management of resources appropriate to given assignments. Leads on user/ customer and group collaboration throughout all stages of work. Ensures users’ needs are met consistently through each work stage. Builds appropriate and effective business relationships across the organisation and with customers, suppliers and partners. Creates and supports collaborative ways of working across group/area of responsibilityprojects and team objectives. May have some responsibility for the work of others and for the allocation of resources. Engages with and contributes to the work of cross-functional teams to ensure that customers and user needs are being met throughout the deliverable/scope of work. Facilitates collaboration between stakeholders who |
have diverse share common objectives. Participates in external activities related to own specialism. |
Complexity |
Implements and executes policies aligned to strategic plans. Performs an extensive range and variety Work includes a broad range of complex technical |
and/ work activities. Undertakes work which requires the application of fundamental principles in a wide and often unpredictable range activities, in a variety of contexts. |
Engages and coordinates with subject matter experts to resolve complex issues as they relate to customer/organisational requirements. Understands the relationships between own specialism and customer/organisational requirementsAdvises on available Investigates, defines and resolves complex issues. Applies, facilitates and develops creative thinking concepts or finds innovative ways to approach a deliverable. |
Business skills |
Demonstrates leadership in operational management.
Analyses requirements and advises on scope and options for continual operational improvement.
Assesses and evaluates risk.
Takes all requirements into account when making proposals.
Shares own knowledge and experience and encourages learning and growth.
Communicates fluently, orally and in writing, and can present complex information to both technical and non-technical audiences when engaging with colleagues, users/ customers, suppliers and partners. Selects appropriately from, and assesses the impact of change to applicable standards, methods, tools, applications and processes relevant to
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group specialism(s) and can make appropriate choices from alternatives.Understands and evaluates the organisational impact servicesClearly demonstrates impactful communication skills (oral, written and presentation) in both formal and informal settings, articulating complex ideas to broad audiencesCreatively applies innovative thinking and design practices in identifying solutions that will deliver value for the benefit of the customer/stakeholder.
Contributes specialist expertise to requirements definition in support of proposals. Shares knowledge and experience in own specialism to help others. Learning and professional development — maintains an awareness of developing practices and their application and takes
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initiative to advance own skills and identify and manage development opportunities in area of responsibilityresponsibility for driving own development. Takes the initiative in identifying and negotiating their own and supporting team members’ appropriate development opportunities. Contributes to the development of others. Security, privacy and ethics —
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proactively contributes to the implementation of appropriate working practices and cultureIs fully familiar with recognised Has a thorough understanding of recognised generic industry bodies of knowledge |
both generic and specific, and knowledge of the business, suppliers, partners, competitors and clients. Develops a wider breadth of knowledge across the industry or business. Applies knowledge to help to define the standards which others will apply....
and specialist bodies of knowledge as necessary. Has gained a thorough knowledge of the domain of the organisation. Is able to apply the knowledge effectively in unfamiliar situations and actively maintains own knowledge and shares with others. Rapidly absorbs and critically assesses new information and applies it effectively. |
Reference
Sample Outcomes of a Director
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Reference
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