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Use this to quickly determine which form of communication you want to use depending on the context.
Channel | Primary Use | Norm |
|---|---|---|
Slack (all channels) | Day-to-day communication | Response within working hours in 1-2 business days. |
For non-urgent requests (such as non-urgent support from the people-ops team) | Response within the SLA of the requestee. | |
Phone | For emergencies | |
SMS | For emergencies, if not reachable by phone | Respond ASAP. |
Project channels on Slack | Day-to-day project-related communication | Project channels typically begin with the prefix |
Guild Channels on Slack | Conversations related to a specific topic | Guild channels typically begin with the prefix |
Service Area Channels on Slack | Announcements, async meetings, and service area updates | Avoid using these channels for conversations and prefer guilds. They typically begin with the prefix |
Other channels on Slack | Conversations not related to any topic but following a context | Find a relevant channel such as #internal-support, # humor, and #cool-stuff to post your thoughts. If you can’t find anything relevant, post in #general. See #we-have-a-channel-for-that for a list. |
Jira | Project or initiative conversation | Use a relevant issue within your projects’ Jira to update meeting decisions, discussions from calls, and Slack conversations. |
Confluence | Documentation, project notes | Use a relevant Confluence space to document meeting notes, conversations, project documentation, etc. Use Axelerant Handbook for organizational documentation. |
Zoom | Audio/Video calls | Use this to quickly resolve conversations when text conversation isn’t enough (or when Slack is down; see next section on Emergency Chat). |
Emergency Chat
Slack is down
Use the “Slack Down!” group chat on Zoom.
In the Zoom desktop app, go to the Contacts tab
Click
+Click “Join a Channel”
Search “Slack down!”
Click “Join”
Once the service is restored, go back to Slack.
Zoom is down
Use Slack calls.
Navigate to the appropriate Slack channel or direct message.
Use
/callto trigger a call.You may need to give permission if it’s the first time you use Slack calls.
Once service is restored, go back to Zoom.
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Reach out via Google Chat/Email. Once service is restored, go back to Slack and Zoom.
Related Topics
| Child pages (Children Display) |
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