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Active listening skills

Active listening refers to a communication skill that involves fully focusing on and understanding the speaker's message. It is a technique that involves not only hearing the words being spoken but also paying attention to the speaker's body language, tone of voice, and other nonverbal cues. Active listening involves giving the speaker one's full attention and engaging in a dialogue that shows that you are interested in understanding their perspective. This type of listening requires the listener to refrain from interrupting, asking questions to clarify points, summarizing what was said, and providing feedback to the speaker. The goal of active listening is to create a safe and comfortable space for the speaker to communicate, while also allowing the listener to fully comprehend and retain the information being shared.

Writing skills

Writing skills refer to the ability to communicate effectively through the written word. This involves not only the ability to compose grammatically correct sentences and use proper punctuation and spelling, but also the ability to convey ideas and information in a clear, concise, and engaging manner. Good writing skills require a solid understanding of language, including vocabulary, syntax, and grammar, as well as the ability to organize thoughts and ideas logically and coherently.

Presentation skills

Presentation skills refer to the ability to deliver information in a clear, engaging, and effective manner to an audience. These skills involve not only verbal communication but also nonverbal communication, such as body language, tone of voice, and visual aids. Effective presentation skills require planning, preparation, and practice.

To be a good presenter, one needs to be able to structure the presentation in a logical and cohesive manner, use appropriate language and tone, and engage the audience through effective use of gestures, eye contact, and other nonverbal cues. Strong presentation skills also involve the ability to use visual aids, such as slides, videos, and props, to enhance the message being delivered.

Non-verbal communication skills

Nonverbal communication skills refer to the use of body language, gestures, facial expressions, tone of voice, and other nonverbal cues to convey messages to others without using words. It's a way of communicating through actions, rather than verbal language.

These skills are essential in interpersonal communication and can greatly impact how others perceive us and how effectively we can convey our intended message. Examples of nonverbal communication skills include making eye contact, using appropriate facial expressions, using body language that is congruent with what is being said, using appropriate tone of voice, and being aware of personal space and proximity to others. Nonverbal communication can also include the use of touch, posture, and even clothing choices.

Proactive communication

Proactive communication refers to the act of initiating communication with others in a way that anticipates their needs, concerns, or questions. It involves taking the initiative to provide information, updates, or feedback without being prompted to do so.

Proactive communication is often seen as a valuable skill in many contexts, such as in the workplace or in personal relationships. It can help build trust, improve collaboration, and reduce misunderstandings or conflicts that may arise from miscommunications.

Examples of proactive communication include regularly updating team members on project progress, anticipating and addressing potential customer concerns before they arise, or reaching out to a friend or family member to check in and offer support. Proactive communication can also involve taking steps to prevent problems before they occur, such as identifying potential risks and communicating them to stakeholders.

Overall, proactive communication involves being attentive to others' needs and taking the initiative to communicate effectively in a way that benefits everyone involved.

Empathy

Empathy is the ability to understand and share the feelings and perspectives of another person. It involves being able to put oneself in someone else's shoes and see things from their point of view, even if we don't necessarily agree with them.

Empathy involves both cognitive and emotional components. On a cognitive level, it involves the ability to recognize and understand another person's emotions and thoughts. On an emotional level, it involves sharing in the feelings of others and feeling a sense of connection or resonance with their experiences.

Empathy is often seen as an important skill in interpersonal relationships, as it can help to build trust and foster mutual understanding. It can also be a key component of effective communication, as it allows us to more accurately perceive and respond to the needs and concerns of others.

There are different types of empathy, including cognitive empathy, emotional empathy, and compassionate empathy. Cognitive empathy involves understanding someone else's thoughts and perspective. Emotional empathy involves feeling and sharing someone else's emotions. Compassionate empathy involves taking action to help others based on our understanding of their emotions and needs.

Overall, empathy is an important skill that allows us to connect with others, understand their experiences, and respond in a way that is compassionate and supportive.Axelerant is an organization caring for the people who empower our customers. As such, the relationships we have matter more than absolute competence. An ideal Axelerant team member is accountable, capable, and coachable and works well with others.

Because we have personalized interpretations of accountability, capability, coachability, and collaboration, Axelerant provides a mutual context of these behavioral skills via Axelerant's behavior model.

Axelerant's behavior model merges globally recognized SFIA8 behavioral skills with our Enthusiasm, Kindness, and Openness values to progressively map behavior traits to individual contributor leaders' and business managers' role levels as part of Development Frameworks.

Axelerant's Behavior Model Components

Each of Axelerant's behavior model aspects ties directly to an Axelerant value.