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Role

Responsible Parties

Responsibilities

Responsible

Service Leadership, relevant department heads

  • Identifying the need for new tools or replacements based on performance metrics, team feedback, market evolution, scalability, and flexibility. 

  • Leading the evaluation process, including requirement gathering, market research, feature comparison, trial, and testing. 

  • Submitting a detailed proposal for final approval, including objective, impact analysis, cost-benefit analysis, and user feedback summary. 

  • Planning and executing the rollout, implementation, onboarding, and stabilization periods. 

  • Seek the Learning & Development team’s support to create relevant training courses.

  • Establishing ongoing support systems and administration guidelines.

Accountable

People Care

  • Evaluating proposals and providing final approval for tool acquisition or replacement. 

  • Ensuring compatibility with existing infrastructure, adherence to security policies, and budget alignment. 

  • Supporting the rollout planning and implementation process, as required.

  • Seeking CEO approval when tool acquisitions or replacement costs exceed $10K/year.

  • Conduct annual reviews of tool & subscriptions’ relevance 

Supportive

End users, relevant stakeholders

  • Providing input and feedback during the evaluation process to ensure tools meet their needs. 

  • Participating in training sessions and onboarding activities to facilitate smooth adoption. 

  • Reporting any issues or concerns regarding tool performance or usability for timely resolution via an open channel for the said tool.

Consulted

Potential users across different teams

  • Providing detailed requirements during the evaluation process to ensure tools meet their specific needs. 

  • Offering insights on usability and effectiveness from a user's perspective for decision-making.

Informed

CEO

  • About tool acquisitions or replacements requiring approval especially when costs exceed $10K/year.

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Common Axelerant Tools & Subscriptions

Tools

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Subscriptions