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To improve remote conversations with better interpersonal connection and comprehension of body language, we recommend that encourage to keep the video mode is on by default except when there are bandwidth issues (let the person(s) on the other side know this) or a psychological safety concern (discuss the safety concern with your Coach). Regarding your background, the latest version of Zoom allows you to easily blur it.
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Use this to quickly determine which form of communication you might want to use depending on the context.
Channel | Primary Use | Norm |
|---|---|---|
Slack (all channels) | Day-to-day communication | Response within working hours in 1-2 business days. |
For non-urgent requests (such as non-urgent support from the people-ops team) | Response within the SLA of the requestee. | |
Phone | For emergencies | |
SMS | For emergencies if not reachable by phone | Respond ASAP. |
Project channels on Slack | Day-to-day project related communication | Project channels typically begin with the prefix |
Guild Channels on Slack | Conversations related to a specific topic | Guild channels typically begin with the prefix |
Service Area Channels on Slack | Announcements, async meetings, and service area updates | Avoid using these channels for conversations and prefer guilds. They typically begin with the prefix |
Other channels on Slack | Conversations not related to any topic but following a context | Find a relevant channel such as #internal-support, #humour, #cool-stuff to post your thoughts. If you can’t find anything relevant, post in #general. See #we-have-a-channel-for-that for a list. |
Jira | Project or initiative conversation | Use a relevant issue within your projects' Jira to update meeting decisions, discussions from calls and Slack conversations. |
Confluence | Documentation, project notes | Use a relevant Confluence space to document meeting notes, conversations, project documentation, etc. Use Axelerant Handbook for organizational documentation. |
Zoom | Audio/Video calls | Use this to quickly resolve conversations when text conversation isn’t enough (or when Slack is down, see next section on Emergency Chat). |
Emergency Chat
Slack is down
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