Specific feedback is an act of kindness. – Michael Cannon
One-on-One Basics
A great, constructive one-on-one (1-1) session is where we demonstrate that we genuinely care about the other person, which means taking the time to know what's important to them and what drives them. As such, during the conversation, do more listening than talking. When speaking, ask good questions to elicit underlying information to help you better understand the situation and how to move forward.
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Be aware of the unintended consequences of informal feedback.
Tips for Successful One-on-One
Always share an agenda before the 1-1 meeting time
1-1s are about conversations, feedback, and recognition that matter, not status updates
Trust begins with active listening and a calm presence
Create a safe space to speak openly, and bring polite candor
Clear the network load so the video works, and we can see each other
Wrap up the 1-1 by writing down notes while conversations are still fresh in your mind
Document specific, measurable, attainable, realistic, and time-bound (SMART) expectations for agreed actions
ReferencesReferences
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