TL;DR In short, CEO explores opportunities, CSO executes opportunities.
The Chief Success Officer is in charge of the successful execution of the deals and opportunities that Axelerant earns. That is done by listening to and talking with the leaders of Axelerant to keep them aligned, empowered, and motivated to help their people do the same while building software for creative and digital agencies around the world. The Chief Success Officer also works on various strategic initiatives like performance management though career management systems while overseeing operational things like utilization, cost control, capacity, and balancing effectiveness and efficiency.
Further, the Chief Success Officer pushes themself to be a better person and share those learnings with their peers. Additionally, with CEO identifies Axelerant's topmost purpose and objectives. Lastly, support the empowerment of domain directors to make the best decisions for their group as they align with Axelerant's strategy.
The Chief Success Officer is typically considered successful when people are empowered as leaders and client value is generated.
Identify, iterate, and generate buy-in for organizational objectives and key results
Identify, iterate, and generate buy-in for departmental and service area objectives and key results outside of finance, sales, and marketing
Implement and iterate of all organizational programs typically outside of finance, sales, and marketing
Responsible for leadership of People Management
Accountable for positive people care
Implement and iterate of Performance Management programs
Responsible for departmental and service area leadership development outside of finance, sales, and marketing