Enabling–Enable delivery through role clarity, training, coaching, and measurement.
The business manager designation is for people who direct the efforts to enable or deliver the company’s products or services to external and internal customers.
Business managers typically plan the work, assign the work, monitor progress, give feedback, coach, measure performance, hire, fire, etc. This first management step is the hardest because it requires a significant behavioral and value-based transformation from doing something to overseeing others doing it.
Business Manager Core Skills
Attribute
Responsibility/Accountability
Attribute
Responsibility/Accountability
Business/Financial Results
General business practices
Ability to see the "big picture"
Ability to read and interpret market data and competitive response
Drive for results
Understanding of cost/revenue impact of decisions
People Development
Identification and selection of talent
Coaching skills
Ability to create a learning environment
Teaching company's culture requirements
Feedback skills
Management
Sub-function experience & expertise
Organizational and time management skills
Ability to anticipate and avoid problems
Ability to think logically
Ability to make quality decisions
Delegation skills
Full knowledge of function strategy
Project management skills
Knowledge and interpretation of policies, processes, procedures and svstems
Sound judgment
Leadership
Ability to interpret function strategy and culture
Ability to implement change
Ability to set clear standards for performance
High integrity
Ability to adapt leadership stvle appropriately
Ability to identify motivators key to individual performance
Conflict resolution
Relationships
Ability to build relationships that enable results
Ability to communicate effectively
Country/BU business knowledge/ awareness
Ability to read the situation and understand priorities
Knowledge of local needs and practices
Teamwork skills and mindset
Ability to develop win/win solutions
Growth & Innovation
Willingness to experiment and try new ideas
Process improvement skills
Product and industry knowledge
Benchmarking of best practices within in own function
Social Responsibility
Ability to disseminate and enforce health, safety & environment policy
Full knowledge of company's policies
Behavior Model Expectations Level 4
Attribute
Responsibility/Accountability
Attribute
Responsibility/Accountability
Autonomy
Works under general direction within a clear framework of accountability. Exercises substantial personal responsibility and autonomy. Uses substantial discretion in identifying and responding to complex issues and assignments as they relate to the deliverable/scope of work. Escalates when issues fall outside their framework of accountability. Plans, schedules and monitors work to meet given objectives and processes to time and quality targets.
Influence
Influences customers, suppliers and partners at account level. Makes decisions which influence the success of projects and team objectives. May have some responsibility for the work of others and for the allocation of resources. Engages with and contributes to the work of cross-functional teams to ensure that customers and user needs are being met throughout the deliverable/scope of work. Facilitates collaboration between stakeholders who share common objectives. Participates in external activities related to own specialism.
Complexity
Work includes a broad range of complex technical or professional activities, in a variety of contexts. Investigates, defines and resolves complex issues. Applies, facilitates and develops creative thinking concepts or finds innovative ways to approach a deliverable.
Business skills
Communicates fluently, orally and in writing, and can present complex information to both technical and non-technical audiences when engaging with colleagues, users/ customers, suppliers and partners.
Selects appropriately from, and assesses the impact of change to applicable standards, methods, tools, applications and processes relevant to own specialism.
Demonstrates an awareness of risk and takes an analytical approach to work.
Maximises the capabilities of applications for their role and evaluates and supports the use of new technologies and digital tools.
Contributes specialist expertise to requirements definition in support of proposals. Shares knowledge and experience in own specialism to help others.
Learning and professional development — maintains an awareness of developing practices and their application and takes responsibility for driving own development. Takes the initiative in identifying and negotiating their own and supporting team members’ appropriate development opportunities. Contributes to the development of others.
Security, privacy and ethics — fully understands the importance and application to own work and the operation of the organisation. Engages or works with specialists as necessary.
Knowledge
Has a thorough understanding of recognised generic industry bodies of knowledge and specialist bodies of knowledge as necessary. Has gained a thorough knowledge of the domain of the organisation. Is able to apply the knowledge effectively in unfamiliar situations and actively maintains own knowledge and shares with others. Rapidly absorbs and critically assesses new information and applies it effectively.
