The purpose of an a "helping hand" is to provide a friendly, peer-based connection between a new hire and an experienced Axelerant team member. The idea is to have someone in the new hire's field to ask questions, learn of historical processes, learn how to escalate issues, and ensure the new hire's questions are answered (even things like writing subject lines for emails). Within a new hire's onboarding task list many of these topics are addressed, but it's inevitable that additional questions will bubble up that a helping hand is best suited to answer.
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