Most of us think we have to make a difficult, binary choice between being a good person or being a tough, effective leader. This is a false dichotomy. In truth, doing hard things is often the most human thing to do. There are two key ingredients — wisdom and compassion — and it takes learning and practice to lead with both, as well as some unlearning of conventional management habits. There are four important techniques you can apply in being a wise, compassionate leader: Remember the Golden Rule; Listen intently; Ask yourself how you can be of benefit; Stretch people to see their potential. Becoming a More Humane Leader
Axelerant’s Business Model This guide provides a standard mindset structure beyond Being Axelerant for how leaders take forward consider their group’s purpose or other desired outcomes. Our Business Model Leadership stance is based on Amazon’s Day 1 and Simon Sinek’s The Infinite Game.
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Adaptable
Just
Earning Trust
Promoting Customer Success
Courageous
Beyond this Business Model is our Get started with /wiki/spaces/AH/pages/1419247623.
Adaptable - Prepare for Existential Flexibility
Existential flexibility, or embracing trends, is an infinite-minded leader’s capacity to create an extreme disruption in strategy or product to advance the Just Cause, https://axelerant.atlassian.net/wiki/spaces/OA/pages/1447493744/Being+Axelerant#Our-Purpose. This happens when the company is already successful.
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E.g., Build awareness of now and potential, Identify critical trends to focus on, Define experimentation structures, and Elicit feedback from teams.
Being Just - Further, a Just Cause
A leader must have a clear vision of a more significant future state than the organization that inspires people to work to lead in an infinite game, https://axelerant.atlassian.net/wiki/spaces/OA/pages/1447493744/Being+Axelerant#Our-Mission. This Cause, https://axelerant.atlassian.net/wiki/spaces/OA/pages/1447493744/Being+Axelerant#Our-Purpose, provides sustained motivation beyond immediate rewards and encourages us to keep playing the infinite game.
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Earn Trust - Build Trusting Teams
Trust is at the heart of the organizational performance. When there is a lack of confidence, employees feel forced to lie, hide information, and avoid asking for help when needed. This prevents real problems from surfacing.
A safe space is an environment where people feel vulnerable, admit mistakes, and ask for help with the confidence that the team will support them. Leaders must continuously and actively cultivate Axelerant as a Safe Space for its people.
Customer Success - True Customer Obsession
Customers are always dissatisfied because they know more is possible, despite saying they’re happy and business is excellent. Staying in Day 1 requires us to experiment patiently, accept failures, plant and protect ideas, and double down when we see excited customers. A customer-obsessed culture best creates conditions where all of these aspects happen.
E.g., Define our understanding and fit for what we’ll say yes to do; Create a framework to evaluate opportunities to help us say no; Be customer-obsessed through clarity on why, what, and how we do it.
Courageous - Find the Courage to Lead
The Courage to Lead is a willingness to take risks for the good of an unknown future. It takes Courage to Lead to operate at a higher standard than the law and casual ethics where Continuous Improvement and Accountable Transparency go beyond others.
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E.g., Create a generalized, organization-wide decision-making framework; Define impact-based decision timeframes for localized or organizational-wide reversible decisions; Define default allowable decisions.
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