Being Axelerant

Greatness is a decision. It must be chosen. And making that choice is a defining moment.

Being Axelerant is about why we’re at Axelerant, what we’re going to accomplish together, and providing expectations of how we’ll do so, ultimately defining Axelerant’s Best Interest.

The purpose, mission, values, and principles shared within Being Axelerant are always at the top of our minds to make decisions and act in representing Axelerant. These aspects are our minimally acceptable standards that every Axelerant team member demonstrates or does not work against.

Because Being Axelerant is the sole authority over our everyday actions or mindsets, there is no separate code of conduct, mutual work agreement, or other guidelines to prevent ambiguity or confusion. And it’s okay when the time comes that we disagree or move on. We’re grateful for the shared journey to making Axelerant better for our peers, clients, families, and communities.

Table of Contents

Our Purpose

The top reason why we’re here.

We empower people in ways that matter to them to create substantial value for our customers and positively impact the world.

Our Mission

The topmost outcomes we’re working together towards.

We accelerate digital outcomes and scale with our customers as their partner of record.

Learn more about being a partner of record.

Our Mission Slogan

An easy to recall phrase pointing us in the right direction.

Digital Outcomes, Accelerated.

Our Values and Principles

Values define a person’s principles or standards of behavior that shape our mindsets and determine our actions. For each of Axelerant’s values, we share our intent and context to help us better understand the unwavering expectations we have for every team member, regardless of their role.

Enthusiasm

When we value enthusiasm, we avoid lethargy, status quo, wilful inaction, sabotaging another’s action, and similar behaviors that demonstrate apathy or dullness. Further, enthusiasm means we value learning over being comfortable, action over detailed planning, quick decision making over dwelling on details, and failing fast over getting everything right.

Axelerant Principles of Enthusiasm

Self-Management

  • We are curious, can make decisions on our own, initiate change, and take action independently. Taking action doesn’t mean we do everything alone. Instead, we know when to collaborate and when to ask for help.

  • We manage ourselves and don’t need someone to tell us what to do to be productive. Our first instinct is to take the initiative rather than expect a policy or ask for permission.

Quality

  • We create working, maintainable, and understandable software that is enjoyable and easy to use. We improve the quality of the process and the client’s environment. 

  • We believe that designing and building quality software means improving the product’s security, privacy, and accessibility; this belief requires life improvements and reduces harm for all users, contributors, and the people they affect.

Continuous Improvement

  • We recognize that we can always be better. We confidently go forward while remaining open and eager to better ideas. We take the initiative to improve ourselves, the company, and our community.

  • We believe that there’s always room for improvement. Each day, we become a bit better than before. We learn new things and share those things with our peers and community.

  • While continually working to make things better, we prefer long-term viability over shortcuts as it is critical that Axelerant sustainably exists now and in the future.

Examples of Enthusiastic Behaviors

  • Actively find new things to know and share those with peers.

  • Brainstorming ideas and leaning towards action in a team or a peer group.

  • Often recognize the efforts of team members as it influences our culture with positivity and motivation.

  • Participating in team or group activities.

  • Speaking up proactively regarding tasks at hand.

  • Thinking about our actions in the context of ourselves, our team, and Axelerant’s business.

  • Thinking widely of the business aspects of a task and not just the technical aspects.

  • Trying new things in the spirit of learning.

Kindness

When we say we value kindness, we dwell on inclusivity, accessibility, and doing what’s right. It implies that ego and envy have no place in our interactions. Kindness is about having someone’s best interest at heart, whereas being nice is about being liked. Further, kindness means we value people over process and performance, psychological safety over chasing numbers, and frequent feedback over worrying about not being liked.

Axelerant Principles of Kindness

Relationships First, Results Second

  • By deep-diving into our industries and clients’ why and means, we own our combined success.

  • We are committed to building an encouraging, caring, and supportive environment with clients, partners, users, and peers as people first. We’re champions of a collaborative mindset toward generating meaningful value.

Fulfillment

  • We maintain an inclusive environment where we can thrive professionally and personally. We keep a sustainable pace of productivity and whole lives outside of work.

  • We maximize our ability to take on any project by creating a diverse team that can bring their experience and perspectives to solve problems. We are proud of our work and believe it is meaningful, worth existing, and improves society and human well-being.

Humility

  • We listen without judgment while working together towards mutual success, even with better ideas than ours.

  • We recognize individual accomplishments and know that nobody is worth more than the team. We have imperfections, admit our mistakes, and strive to improve.

Examples of Kind Behaviors

  • Calmly giving and respectfully receiving feedback.

  • Collaborating on tasks.

  • Introspecting and understanding the human aspects of a situation.

  • Mentoring people–improving capabilities.

  • Providing meaningful and timely feedback.

  • Sponsoring people–as is investing in high-performing team members, those who own their work, or show leadership capabilities.

Openness

When we say we value openness, we always think about the visibility of our work and its impact on others. It means that we lean towards making all information available and accessible to the relevant people in an appropriate form. Openness also means questioning when something should be private due to sensitivity or personal nature and whether it should be internally public.

On the flip side, openness also means being open to all feedback and ideas and considering them critically to make Axelerant a better place. Further, openness means we value overcommunication over not disturbing people, clarity over playing it safe, honest feedback over causing worry, and public channels over private conversations.

Axelerant Principles of Openness

Respectful, Trusting Candor

  • For each other, we expect the best, give the benefit of the doubt, encourage ourselves to take the initiative to improve ourselves and the company, plus provide direct and constructive help.

  • We foster transparent conversations, collaborative expectations, and meaningful systems to communicate openly within projects, Axelerant, and the public.

  • We insist on working with peers and for clients who trust our role and experience. We do our best to collaborate, solve problems, and run projects respectfully without orders.

  • We show trust and respect for each other by telling the truth with positive intentions while demonstrating honesty and integrity in our actions.

Accountable Transparency

  • Our teams are built upon strengths and retrospect together to overcome weaknesses. We respond to failure with facts and effort to collaboratively resolve the situation.

  • We ensure that people understand their requirements by clearly defining roles and expectations. We foster transparent conversations, collaborative expectations, and meaningful systems.

  • We prefer transparency of information whenever possible. We do all this while maintaining the privacy and confidentiality that every person and organization deserves.

  • We proudly share what we learn and what we make in an accessible manner.

Effective Outcomes

  • We strive to be effective by developing performance measures, regularly evaluating performance, clearly communicating results, and implementing changes needed. We drop low-impact and low-value activities when found.

  • We strive to use well-fitting off-the-shelf, and relevant best practice-based solutions. We hold ourselves mutually accountable for achieving our desired objectives.

  • We use our values and principles as the basis for making decisions. We do our best to collect, analyze, discuss and share information about everything we do so that people can be faster and more confident with their decisions.

Examples of Open Behaviors

  • Being Accountable in doing what you say you will do and communicating openly about why you could not keep that promise.

  • Documenting the context of a decision and the reasons behind it.

  • Having clear and consistent communication.

  • Making documents reasonably accessible to relevant audiences.

  • Posting timely status updates.

  • Providing clarity and reasoning behind decisions.

  • Providing fair and complete feedback.

  • Providing the context required to do a task well.

  • Responsibly planned and booked leaves in advance.

  • Sharing ways to make Axelerant better.

Axelerant’s Domain Principles

We work together in many ways, and each manner has its expectations of desired behavior shared below.

Consistent Customer Experience

How we look to provide great experiences that matter to our clients consistently.

  • Always keep our promises

  • Deliver quality and service reliably

  • Mutually improve profitability

  • Ensure long-term relationships

  • Be desired-outcome focused

  • Be easy to work with

  • Practice fair negotiation and agreements

Decision Making

How we look to make decisions at Axelerant.

Diversity, Equity, and Inclusivity

How we are becoming a globally aware team.

  • Respect, appreciate, understand, and support every aspect of diversity.

  • Welcome people with differences, regardless of nationality, ethnicity, gender, sexual orientation, age, physical abilities, family status, religious beliefs, perspectives, experiences, or other ideologies.

More at https://axelerant.atlassian.net/wiki/spaces/OA/pages/1959329878.

Feedback

How we ask for, give, and receive feedback.

  • Feedback is an act of kindness.

  • Focus on improvement. When you meet people, always ask what they think we can improve.

  • Influence comes from value-added, not title.

  • It is encouraged to disagree and have constructive debates, but please argue intelligently.

  • We give feedback, lots of it. Don’t hold back on suggestions for improvements.

  • We value truth-seeking over cohesion.

More at https://axelerant.atlassian.net/wiki/spaces/OA/pages/3176857691 and https://axelerant.atlassian.net/wiki/spaces/OA/pages/3177414685.

Freelancing

We’re open to your freelancing, given that such work never conflicts with Axelerant’s best interests.

  • Axelerant work should always be the priority, without exception.

  • We hope that your freelancing brings value to yourself and Axelerant.

  • When in doubt, ask People Operations to verify conflicts of interest.

  • When Axelerant fits your project, please let us help and earn a commission.

Getting Things Done

How we do our best to get the most relevant tasks done first.

  • Coordination will occur through collaboration, not centralization

  • Organizational boundaries will be porous

  • Strategy making will be a dynamic, company-wide conversation

  • Strive to make the organization simpler.

  • Structure emerges where it creates value and disappears everywhere else.

  • We will achieve control through transparency and peer feedback

  • We work asynchronously by writing relevant things down as they happen.

Meetings

How we get together respectfully.

  • Align meetings by purpose and share notes before the meeting.

  • Do your best to support asynchronous actions due to timezone and work timing differences.

  • Leave the meeting when it’s no longer relevant to you.

  • Only invite the relevant people to meetings.

  • Respect people’s time by being on time and starting and ending meetings as scheduled. Plus, not waiting for others to show or repeating things for latecomers.

  • Video on is friendly yet not required unless expressly stated otherwise.

  • When ending a meeting, summarize the salient points and calls to action.

  • Work towards unblocking decisions or systems without needing a meeting.

  • You can enjoy the first minutes of a meeting by sharing what is happening outside of work.

Ownership

How we act as owners of what we do in our role and beyond.

  • Be the CEO of yourself and your role by taking responsibility to set goals and appropriate timelines.

  • Collaboration is imperative to ensure that systems work together

  • Communicate clearly with your team and people leader on the status of your goals. Act quickly to address areas that pose a challenge or reassess goals that are not as reachable as shared.

  • Contributions will matter more than credentials.

  • Every idea will compete on an equal footing.

  • Everyone will think like a business owner and be accountable for what they do.

  • Individuals will compete to make a difference, not to climb a pyramid

  • Leaders are those who inspire others

Unacceptable Behavior

Axelerant team members act per https://axelerant.atlassian.net/wiki/spaces/OA/pages/1447493744/Being+Axelerant#Our-Values-and-Principles, and when not, https://axelerant.atlassian.net/wiki/spaces/OA/pages/1859388194 are the consequence. Axelerant has zero-tolerance for breaches of our values and professional ethics, https://axelerant.atlassian.net/wiki/spaces/OA/pages/1446019276 violations, and the following non-inclusive examples of unacceptable behavior.

  • Discrimination: demeaning, intimidating, racist, sexist, or threatening behaviors

  • Disrespect: treating others in a disrespectful or discourteous manner, using abusive or offensive language

  • Harassment: bullying, sexual, or any other form of harassment 

  • Incompetence: failure to meet job performance standards, severe misuse of judgment

  • Insobriety: reporting for work under the influence of alcohol, drugs

  • Insubordination: refusal to follow work instructions, role-related activities 

  • Negligence: failing to report to work at assigned times, misusing company time, and delaying projects

Please report violations as soon as feasible.

Anti-Enthusiastic Behaviors

  • Resistance to new learning.

  • Resisting novel techniques to solve problems.

Anti-Kind Behaviors

  • Withholding feedback from the team or Axelerant.

  • Working alone on a team.

Anti-Open Behaviors

  • Withholding relevant feedback from peers and Axelerant.

  • Exclusively communicating using private channels.

  • Not paying attention to documentation or not prioritizing it.

References