FAQs for Corporate Device
Do we still have the option to purchase a device ourselves and get it reimbursed?
Axelerant will ship a recommended corporate device to your address based on your role. With this change, we have moved away from team member-led device purchases.
What are the eligibility criteria for the years completed before anyone can opt for a second device?
If you need a second device after three years of service here, you can request one via the People Service Desk. With your career managers, we'll thoughtfully decide whether a second device is the best option.
Since I got my current device via the BYOD policy, paying 25% of the cost, does this mean that the device is no longer mine and that I would have to wait another two years for it to become mine?
The Corporate Device Policy applies to team members joining us from April 1, 2024. Those who have purchased a device per the BYOD policy can retain it as their own.
I require a monitor for my role. Can I get that as part of the Corporate Device Policy?
You can purchase additional gadgets under the Home Office Setup Allowance, bearing 15% of the cost of the device.
Can I use this laptop for other personal work?
We recommend using the laptop for office use only, but you can also use it for personal work.
Do I need to pay Axelerant any amount for the device if I separate within three years?
No, the revised policy applies to new devices issued after April 1, 2024. A new team member is issued a corporate device that will be retrieved in the case of team member-initiated separation within three years.
FAQs for Leaves
How are the leaves being calculated till the joining month?
3.3 days of leave are credited for each month from April 2024 until the month of joining. Your leave balance will be reset in your joining month with 40 leaves for the following year.
Can I carry forward ten days of leave every year? Is there a limit to the number of leaves I can carry forward?
You can carry forward a maximum of 10 days every year, but the total leave balance cannot exceed 50 days at any point.
Do I have to request for leaves to be carried forward or is it automatic?
Any unused leaves from April 1, 2024 till the joining month will be automatically carried forward up to a maximum of 10 days. Any extra days of leave lapse, unless the team member chooses to donate them to the kindness leave pool, making it available to all team members.
FAQs for Co-Working
Can I avail of the Co-working allowance and buy a Home-office set-up (furniture)?
Yes, you can
avail both the Co-working assistance and purchase furniture/Office set-up for your home office.
The same applies to all other benefits; all of the Benefits can be simultaneously availed during a given financial year.
Can I reimburse food bills from cafes as part of the co-working allowance? What bills will be approved for the co-working allowance?
No, we will only reimburse co-working space bills from recognized providers. Rental agreements will not be reimbursed as a part of the co-working allowance.
What documents or information do I need to provide when applying for the Co-Working Allowance?
Co-working space bills/receipt are accepted only from commercial co-working space providers.
How long does it take to process a Co-Working Allowance application?
If you submit your expense on or before the 13th of the month, you will receive reimbursement by the last week of that month. If you submit after the 13th, the reimbursement will be processed in the following month. For example, if you submit your claim on June 10th, it will be processed by the end of June. However, if you submit your claim on June 15th, it will be processed in the next cycle, which would be July.
Who is eligible for the Co-Working Allowance?
All permanent team members are eligible for Co-Working Allowance.
Can I switch from a Co-Working space to a home-office setup mid-year?
Yes you can, all of the Benefits can be simultaneously availed during a given financial year.
FAQs for Continuing Education and Training
How should I utilize the Continuing Education Allowance budget of 2% of my fixed annual salary?
You can buy books, e-readers, or courses that help you grow in your current role or take a workshop or certification to help you excel in your current role and prepare for the next level.
Who is eligible for the Continuing Education Allowance?
All permanent team members are eligible for Continuing Education Allowance.
Can I claim the reimbursement if I fail to clear the certification on the first attempt?
Yes you can claim the reimbursement if you fail to clear the certification on the first attempt.
How often can I use the Continuing Education Allowance?
The Continuing Education Allowance is available as an annual benefit, and you're welcome to utilize it at your convenience throughout the year.
When am I eligible to apply for a Short-Term Financial Support with Axelerant? What is the procedure?
When you have been with Axelerant for over one year, and based on Axelerant's cash flow and your situation, you can request interest-free financial assistance of up to 10% of your annual pay for a four-month period at People Operations discretion. Apply via People Service Desk
FAQs for Health and Wellness Allowance
What is included in the Health and Wellness allowance?
Anything that allows you to stay fit physically, mentally, and psychologically. You can buy a bicycle, enroll in yoga classes, health-related digital apps and gadgets, or attend any health camps. Fitness accessories are also included in this allowance.
Is the Health and Wellness Allowance prorated upon joining?
Yes, upon joining, the Health and Wellness Allowance is prorated based on the employee's start date. For example, the total annual allowance for Health and Wellness is INR 18,000/USD 250 annually, and an employee joins halfway through the year, they would be entitled to half of the total allowance for that year, which would be INR 9,000.
How often can I claim the Health and Wellness Allowance?
You can claim the Health and Wellness Allowance as per your needs, up to the total annual amount of INR 18,000/USD 250. This allowance is available for your use throughout the year, and you can utilize it according to your balance whenever needed.
What is the maximum amount that can be claimed under the Health and Wellness Allowance?
You can claim up to INR 24,000 for the Health and Wellness Allowance. Axelerant will reimburse 75% of this amount, which equals INR 18,000. This means that if you spend up to INR 24,000 on eligible health and wellness expenses, Axelerant will cover 75% of that total amount, up to INR 18,000.
Let’s say I purchase an item for Health and Wellness for INR 18,000, out of which 75% will be reimbursed by Axelerant, amounting to INR 13,500. Can I make additional purchases for the remaining amount?
You will have INR 4,500 remaining as a Health and Wellness budget for other reimbursements.
What happens to the unused amount from my yearly allowances? Will that amount be added to my taxable salary, or does it lapse?
The unused amounts from the allowances are not added to your salary at the end of the year. Most benefits lapse at the end of the year, while benefits such as the Home Office Setup Allowance are carried on and can be claimed later.
What documentation is required to claim the Health and Wellness Allowance?
To claim the Health and Wellness Allowance, you will need to provide documentation such as receipts, gym membership invoices, or any other relevant proof of expenses related to health and wellness activities.
What are the contact details for Group Health Insurance customer support?
In case of emergencies (e.g., on the way to the hospital), reach out to the Plum team at 08047170505 to answer all your insurance-related questions.
Note: This is a hotline number and should be used only in case of emergencies.
What should I do if my Health Insurance card is incorrect or has errors?
If your Health Insurance card is incorrect or contains errors, please contact the People Ops team to rectify the issue.
Can I request a physical Health Insurance card?
Yes, you can request a physical Health Insurance card upon request. However, Plum provides a digital health card which you can find by signing in to Plum website, using your Axelerant email ID.
FAQs for Home Office Setup
If I am with an organization for six years, do I get two top-ups of the Home Office Allowance? Or will the first top-up lapse if I do not use it?
Yes, you will receive two top-ups of the Allowance (one after three years and another after six years). Neither the first-year benefit nor the additional amount of INR 15000 after three years will lapse.
What if the Home Office setup allowance is not claimed in the first year of employment (e.g., buying a new screen) but claimed after the 3rd year instead? Will the applicant be eligible for a cost up to (INR 45000 + INR 15000) or only INR 45000?
Yes, the applicant will be eligible for an allowance of INR 45000 plus an additional INR 15000, as this allowance does not lapse if unused.
When I joined, the Home Office Setup Allowance was INR 30,000, but has now increased to INR 45,000. Do I get the additional allowance now, or do I have to wait for the three-year period to get the extra amount?
You will be eligible for INR 15000/- starting April 1, 2024, and INR 15000/- every three years.
FAQs for Expenses Reimbursement
Where and how to submit my Expense claims?
For Indian folks, submit expense claims via Zoho expense
For team members outside India, submit expense claims via Xero
How to submit a claim on Zoho Expense?
Check out the step-wise instructions and demo video given here.
What is the last date to submit my Expense claims?
We process the Reimbursements; that is, we reimburse the payments between 16-17th of every month. Hence, you should submit your claims before the 12th of every month.
When are expenses reimbursed?
For team members in India, all reimbursement claims are reviewed by the 15th of the month, and the reimbursement amount is processed between the 16th-17th of the month.
For team members outside India, all reimbursement claims are paid along with monthly payments.
What happens if I miss the deadline for submitting an expense claim?
If you miss the deadline of submitting an expense by the 12th of the current month, your expense will be processed in the next month's cycle.
Can I submit multiple expense claims at once?
Yes, you can submit multiple expense claims at once on ZOHO Expense. For example, if you want to submit both Co-working and Home Office Set-up expenses together, you can select the bulk add expenses option on the portal while submitting them.
What supporting documentation is required for expense reimbursement?
You need to submit the required receipts and bills, which must include the company name (Axelerant Technologies Pvt. Ltd.). For team meet-up expenses, please include the Slack link where the communication or photos were shared in the description for reference.
What information should be included on reimbursement bills?
Reimbursement bills should include detailed receipts, the date of the expense, the amount, and a clear description of the expense.
What happens if my expense reimbursement request is rejected?
If your expense reimbursement request is rejected, you will be notified of the reasons for the rejection. You can then review the feedback and make any necessary adjustments to resubmit the request for consideration.
Who do I contact if I have issues with my expense reimbursement?
You can send an email at people@axelerant.com or create a ticket stating your issue.
FAQs for Tools
I’m unable to log in to 1Password/I forgot my password and cannot reset the password.
If you cannot log in, please email people@axelerant.com or create a ticket stating the issue with a screenshot and ask the team to reset your 1Password account. You will receive a link via email to log in once the People Operations team completes the password recovery.I’ve added my Bank details to Zoho People, but my Zoho Payroll account is inactive.
It takes approximately 24 hours for Zoho Payroll to be activated after the Bank details are added to Zoho People. Please ensure that all required details, such as Date of Birth, PAN, Aadhar number, etc are added to Zoho People to avoid delays in activation due to missing information.
You can wait till Day 3 of your joining to check out your Zoho payroll account, and if you don’t have access even then, please email people@axelerant.com or create a ticket here.
FAQs related to Tax exemptions (IT declaration and Proof of Investment submissions)