We use a persona to talk about clients and people without naming them. Each of the following personas is of Being Axelerant, especially being accountable, capable, and coachable people who work well with others.
The intent is to aid in crafting narratives and guidelines about relationships and desired interactions toward a positive outcome, then the accidental bias regarding a specific customer or person.
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Bob, a general the team member
Cil, a career Carter, the career manager
Ev, an executive team member
Franc, a director or functional manager
Kay, a coach
Maj, a manager in general
Oz, a perceived outlier team member
Roxy, a reporting Cathy, the coach
Leroy, the leader
Morgan, the (media) customer
Roxy, the reporting manager
For example, when crafting escalation guidance, we can say something like; as Roxy and Bob are not sure about a topical thingyunsure about Morgan’s challenge, they should ask Franc Franz to provide clarityclarify things.